How to Resolve the Debit issue on Baxi Box pos
Baxi agents can now resolve debit issues now without the customer visiting his or her bank. This update was a result of an agent complaint. The steps are as follows
Card Dispute Resolution Now available on BAXI
- Go to your transactions history and find the disputed failed transaction
- Click on the failed card transaction
- Click on Report an Issue
- Click on Log a dispute
Fill out Report Transaction Dispute
Fill out Card holder’s phone number
Select Customer Bank
Fill cardholder account number
Fill cardholder name
Type Submit
Within 24hrs the funds are reversed bank to the agent’s wallet for the agent to settle the customer.
To enjoy this feature, please update your POS to latest version 1.4.4
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