How to solve debiting issue on your pos machine

How to solve a debiting issue on your pos machine

Debiting customers without being credited is one thing that agents hate the most, here is a solution to that on how to resolve the issue if you are experiencing it on your pos machine.

Each terminal has different ways of resolving this particular issue so it will be addressed differently based on the type of terminal the agent is using

For Moniepoint both Android and analog of you are experiencing this issue constantly, the solution is to do a key download on your terminal. To do the key download,

  • Perform a soft reset by removing the battery for 5min
  • On the terminal
  • GO to service
  • Scroll to key download
  • Click on it and wait for it to complete
  • You can continue with your transactions

Secondly is to get a SIM with a strong network in your environment.

For Baxi users, you either connect your terminal to WiFi or use a SIM with 4g network

For Kudi pos all you need to do is to update the terminal GA

For opay users, both android and analog just like Moniepoint ball you need to do is to download key

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